Features | WASuite InnovifyX

💬

Shared inbox

Every WhatsApp conversation in one place. Assign threads to agents, reply as a team, leave internal notes, and never drop a lead because two people thought the other was on it.

✓ Assign threads to specific agents or round-robin
✓ Internal notes that only your team sees
✓ Unread indicators so urgent replies never slip through
✓ Deep-link into any conversation from the dashboard

👥

Contact hub

Tags, custom fields, notes, and automatic deduplication. Import existing contacts from CSV and keep your list clean as it grows.

✓ Tags and custom fields for clean segmentation
✓ CSV import with automatic deduplication
✓ Build your contact list automatically from inbound messages

📈

Sales pipelines

Drag deals through status stages, link them to contacts, and see exactly where revenue is getting stuck — with the WhatsApp thread one click away.

✓ Unlimited pipelines and stages
✓ Kanban board with drag-and-drop
✓ Deal value totals per stage and pipeline-wide

📣

Broadcast campaigns

Send Meta-approved templates to segmented contact lists and track the whole journey in real time.

✓ Delivery, read, and reply tracking
✓ Build and submit templates directly in the app
✓ Per-recipient variable substitution

⚡

No-code automations

Build flows that react to WhatsApp events: welcome new contacts, chase unanswered replies, and route leads by keyword.

✓ Triggers for new messages, contacts, keywords, schedules
✓ Actions: send template, add tag, create deal, webhook
✓ Conditional branches and wait steps
✓ Per-run logs so you always know what ran and why

🤖

AI reply assistant

Draft replies in one click or let an auto-reply bot answer — grounded in a knowledge base of your own docs, with a clean handoff to a human.

✓ Bring your own OpenAI or Anthropic key
✓ No per-seat AI fee, no per-message markup
✓ Knowledge base grounded answers